Frequently Asked Questions

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Shoreline Junk Removal LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or otherwise interact with us.

1. Information We Collect

We may collect the following types

A. Personal Information

When you contact us, request a quote, schedule a pickup, or communicate with us, we may collect:

• Full name
• Phone number
• Email address
• Service address
• Billing address
• Payment information
• Photos or descriptions of items for removal
   

B. Automatically Provided Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
   

This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Provide junk removal and hauling services
• Process payments
• Respond to inquiries and customer service requests
• Send appointment confirmations and service updates
• Improve our website and marketing efforts
• Comply with legal obligations
  

We do not sell or rent your personal information to third parties.

3. Sharing Of Information

We may share your information only in the following situations:

• With payment processors to complete transactions
• With service providers who assist in operating our business
• When required by law or legal process
• To protect our rights, property, or safety
   

All third-party service providers are required to maintain the confidentiality of your information.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

You may disable cookies through your browser settings; however, doing so may affect website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain marketing communications
   

To exercise your rights, contact us using the information below.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.